Refund & Cancellation Policy
Last Updated: June 15, 2026 • Transparent, Fair & Customer First
1. Overview
At Mr. Breado, we take pride in delivering freshly prepared food and freshly baked artisanal bread. Because cooked meals and bakery items are perishable, our cancellation and refund policies are designed to be fair to both our valued customers and our culinary teams.
2. Order Cancellation Rules
You can cancel your order free of charge within 1 minute of placing it or before the kitchen begins food preparation.
Once our chefs begin cooking or your cake is decorated, cancellations may incur a fee up to 100% of the food item value to cover raw ingredients.
3. When Are You Eligible for a Refund?
We gladly issue full or partial refunds (or free replacement deliveries) under the following circumstances:
- Missing or Wrong Items: If an item was missed or a wrong dish was delivered.
- Spillage or Transit Damage: If the packaging was severely damaged or the food was spilled during rider transit.
- Excessive Delay: If delivery is delayed by more than 60 minutes beyond the promised window due to reasons within our control.
- Quality Concern: If food quality or freshness fails our standard (please report within 2 hours of delivery with a photo).
4. Ineligible Refund Scenarios
- Customer provided an incorrect phone number or unreachable delivery address.
- Customer failed to collect the order from the delivery executive after multiple contact attempts.
- Cancellations requested after the order has already been picked up by the delivery rider.
5. Refund Turnaround Timelines
Once a refund is approved by our support team:
Need Help with an Existing Order?
Contact our 24/7 customer care team with your Order ID.