Refund & Cancellation Policy

At Mr. Breado Bakery, we take pride in baking fresh, high-quality artisanal goods daily. Because our sourdough breads, pastries, and custom celebration cakes are made-to-order and perishable, we have established the following refund and cancellation policies.

1. Order Cancellation Policy

Because we plan raw ingredients and proofing schedules up to 36 hours in advance, cancellation requests depend on the item type:

• Standard Bread & Pastries: Cancellations must be made at least 18 hours before the scheduled pickup or delivery time to receive a full refund.
• Custom & Celebration Cakes: Cancellations must be requested at least 48 hours before the scheduled time. Cancellations made within 48 hours will incur a 50% raw ingredient fee.

2. Refund Eligibility & Quality Issues

We want you to love your bake. If you are unsatisfied with the quality of your order:

• Please contact us within 12 hours of receiving your order with your order number and photos/details of the issue.
• Since food is perishable, we may offer a replacement item, a credit voucher, or a partial/full refund depending on the circumstances.
• Refunds cannot be issued for orders that were not picked up at the scheduled time or if an incorrect delivery address was provided.

3. Delivery Issues & Late Orders

If your delivery order is delayed due to severe weather, traffic, or unexpected bakery delays:

• Our delivery team will notify you immediately.
• If an order is delayed by more than 60 minutes beyond the selected delivery window, you are eligible to cancel the order for a full refund or receive a 25% discount voucher for your next order.

4. Processing Refunds

Approved refunds will be processed within 5-7 business days to the original payment method used during checkout. If you paid via UPI or digital wallet, refunds are typically processed within 24-48 hours.

If you have any questions or would like to request a refund, please call our bakery hotline or email us at support@mrbreado.com.